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Enovate Medical is committed to creating products that are ready for years of use and backed by a commitment of exemplary service and support.

Support services in addition to the standard warranty must be requested within the expressed warranty time frame for the product element.

Technical support may request customer collaboration and assistance during diagnosis to provide a service resolution. Typically, this requires, but is not limited to:

Identifying a primary contact representative (with phone number and e-mail address) to work with Enovate Medical and answer relevant questions.

Providing the serial ID number and access to the product. Performing basic troubleshooting activities as directed by Enovate Medical’s Technical Support

Resolution methods can include, but are not limited to, any of the following:

  • Verbal/written instructions to correct the problem.
  • Shipping of replacement parts OR a product swap.
  • On-site dispatch of an Enovate Medical authorized service technician.